NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Appointments can be made in person at reception, by telephoning or online
- Appointments can be booked in advance, subject to availability
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- If you have a mobile phone please make sure you let reception know what your number is. We can now send a text to remind you of your booked appointment. The facility allows you to cancel your appointment if you no longer need it.
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Booking Appointments
We offer a mix of emergency, same day, two weeks and three weeks appointments. If you need an urgent or same day appointment, it is better to attend/call at 09:00 for an emergency or same day appointment. But if you want to book routine appointment please call after 11:00, rather than calling at 09:00 as this is the busiest time for the Reception. Sometimes, cancellations become available later on in the day. Some one week advance appointments will become available to book online through Patient Access.
Appointments can be booked via the telephone (main reception- 0203 817 8300), in person or via the Patient Access website i.e. online service (you must be registered to use this service- please ask at reception for more details or you can register by entering Postcode E15 4ES). If you require a specific type of appointment (for example, an appointment in the travel clinic) please make sure you mention this when you book the appointment. This will help reception staff to book appropriately with GP/Nurse.
Same Day Appointments
For consultations that cannot wait for a routine appointment, we will endeavour to give you an appointment on the same day. You may not necessarily see the doctor of your choice.
If all the appointments for the day are booked up, the receptionist will ask you to give a brief outline of your problem and pass it to the on-call doctor who will decide to see you as an emergency or if you need to book a subsequent routine appointment.
Please help us and other patients needing emergency attention by not requesting repeat certificates, repeat prescriptions, signing of passports or referrals and long standing medical problems in the same day surgeries.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Did Not Attend (DNA)
We lose between 50 – 60 appointments every week because people fail to keep their appointments and do not inform us in advance.
You can also book and cancel appointments online, If you haven’t done this before then you will need to obtain a pin number/password from reception or you can register by entering E15 4ES postcode.
Extended opening hours
We also offer weekday late and weekend appointments. These appointments cannot yet be booked online, but can be booked by speaking to Reception, call111, or 020 7511 2075.
Interpreters
Our practice offers an interpreting service for patients who do not have English as their first language, or for patients who need Sign & Deaf-blind, Language Interpreters. When arranging an appointment please inform the receptionists that you require an interpreter and they can arrange this for you. Please allow a minimum of 72 hours.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.